Last Updated: October 11, 2024
At Rings.com, we take pride in creating unique, custom-designed rings tailored to your specifications. This policy outlines the terms and conditions for custom orders.
1.1. Consultation: Our design team will work with you to create your perfect ring design.
1.2. Quotation: Once the design is finalized, we will provide a detailed quote for your approval.
1.3. Deposit: A 50% non-refundable deposit is required to begin production of your custom ring.
2.1. Amount: The required deposit is 50% of the total quoted price.
2.2. Payment Methods: We accept various payment methods to provide you with convenient options for your purchase. These may include:
2.3. Balance Payment: The remaining balance is due before shipping of the completed ring.
3.1. 48-Hour Window: You may cancel your order and receive a full refund of your deposit within 48 hours of placing the order.
3.2. After 48 Hours: Once the 48-hour window has passed, the deposit becomes non-refundable, as we will commence production.
3.3. Production Stage: If you cancel your order after production has begun, you will be responsible for any costs incurred up to that point, which may exceed the deposit amount.
4.1. Design Changes: Minor design modifications can be made at no extra charge before production begins. Significant changes may incur additional costs.
4.2. Size Adjustments: One complimentary size adjustment is included within 30 days of delivery.
5.1. Quality Guarantee: All custom rings are subject to our standard quality assurance process.
5.2. Satisfaction: If you are not satisfied with your custom ring due to a defect in craftsmanship, we will work with you to make it right, which may include repairs, adjustments, or remake.
6.1. Timeframe: Custom orders typically take 4-6 weeks to complete. We will provide you with an estimated delivery date when you place your order.
6.2. Delays: While we strive to meet all deadlines, occasional delays may occur. We will keep you informed of any changes to the estimated delivery date.
7.1. Design Ownership: Rings.com retains all intellectual property rights to custom designs created by our team, even if inspired by customer ideas.
By placing a custom order with Rings.com, you acknowledge that you have read, understood, and agree to this Custom Order Policy.