Last Updated:October 11, 2024

At Rings.com, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, which is why we offer a comprehensive return policy.

1. Return Window

• You have 30 days from the date of delivery to return your item for a full refund or exchange.
• For items purchased as gifts, the 30-day return window begins on the delivery date of the gift.

2. Condition of Returns

• Items must be returned in their original condition, unworn, and with all original documentation and packaging.
• Customized or engraved items are not eligible for return unless there is a defect in materials or workmanship.
• Loose diamonds must be returned with their original grading certificate, or else a $150 fee will be applied for certificate replacement
• If rings require cleaning upon return, a polishing fee of $25 will apply.

3. Custom-Designed Rings

• Custom-designed rings are subject to our separateCustom Order Policy.
• These items are not eligible for return or exchange unless there is a defect in materials or workmanship.
• For issues with custom orders, please contact our customer service team at orders@rings.com or call 1-800-XXX-XXXX.
• Refunds or adjustments for custom orders will be handled on a case-by-case basis in accordance with our Custom Order Policy.

4. How to Initiate a Return

1. Log into your Rings.com account and go to the "Order History" section.
2. Select the item you wish to return and follow the prompts to generate a return label.
3. If you don't have an account, contact our customer service at support@rings.com

5. Return Shipping

• Free return shipping for customers within USA and Canada, for up to 3 returns per customer
• Customers outside of USA and Canada are responsible for return shipping costs and any applicable customs fees.

6. Refunds

• Once we receive and inspect your return, we will process your refund within 5-7 business days.
• Refunds will be issued to the original form of payment used for the purchase.
• For gift returns, we will issue a Rings.com gift card for the purchase amount.

7. Exchanges

• If you wish to exchange an item, please follow the return process and place a new order for the desired item.
• We'll expedite the shipping on your new order at no additional cost.

8. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us immediately at support@rings.com 
• We will arrange for a return and replacement at no cost to you.

9. Extended Holiday Returns

• For purchases made between November 1 and December 31, returns will be accepted until January 31 of the following year.

10. Exceptions

• Final sale items, as indicated at the time of purchase, are not eligible for return or exchange.
• Special order items are not eligible for return or exchange

11. Warranty and Repairs

• All Rings.com products come with a lifetime warranty against defects in materials and workmanship.
• For warranty claims or repair requests, please contact our customer service team.

12. Right to Refuse Returns

• Rings.com reserves the right to refuse returns that do not meet the conditions outlined in this policy.
• We may also refuse returns if we suspect fraud or abuse of our return policy.

If you have any questions about our return policy, please contact our customer service team at support@rings.com.

By making a purchase from Rings.com, you acknowledge that you have read and agree to this Return Policy.